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Refund policy

Returns & Exchanges Policy

At Bulletpoint Mounting Solutions, we build gear designed to endure the toughest trails and the roughest roads. If your setup isn't quite right, we’re here to make it right.

60-Day Return Window

We offer a 60-day return window from the date your package is delivered. 

To be eligible for a full refund or exchange: 

  • Items must be unused, uninstalled, and in like-new condition. 
  • Items must be in their original packaging with all included hardware and accessories. 
  • The shipping label must not be placed directly on the product box. If necessary, please use an outer shipping box or poly mailer.

Non-Returnable Items 

To maintain quality standards, the following items are considered Final Sale and cannot be returned or exchanged:

  • Items purchased at trade shows 
  • Clearance or promotional items 
  • Telescoping Mounting Arms (10.5"-15.5") and 20cm Mounting Arms
  • Bulletpoint-branded apparel and merchandise 
  • Free promotional gifts 

Refunds & Return Shipping 

If you want to return an eligible item for a refund: 

  • Returns are credited to your original payment method once inspected and processed at our warehouse. 
  • Return shipping is paid by the customer.
  • Original shipping fees are non-refundable.

How to Start a Return 

  1. To initiate a return, make sure you have your order number & follow the steps here: Start a Return. 
  2. You will receive an email with the return address and RMA number
  3. Box up your items securely, remove or cover any old shipping labels, and clearly include your RMA details. 

Note: Returns sent without an order number or prior authorization cannot be processed.

Processing Times & Refunds 

  • Warehouse Inspection: Returns are inspected within 5-7 business days of arrival. 
  • Refund Timeline: Once approved, your refund will automatically post to your original payment method within 5-10 business days, depending on your financial institution. 
  • Gift Returns: Items purchased as a gift will receive store credit via a digital discount code. You must provide the order number or the email address of the original purchaser. 

Damaged, Missing, or Defective Items? 

If your order arrived damaged during transit or is missing parts, please contact us within 7 days of delivery at support@bulletpointmountingsolutions.com with your order number and photos of the package.

Looking for product durability and long-term coverage? Check out our warranty page for details: Bulletpoint Mounting Solutions Warranty

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Updated October 2026